Shipping and Returns Policies
Our Guarantee and Return Policy
With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer's packaging!), for exchange, credit, or refund, within 30 days of the purchase date.
EXCEPTIONS: Although we cannot guarantee your picking skills, SouthOrd® Lock Picks are warranted again defects in materials and workmanship for a period of 30 days. SouthOrd® E Series Electric picks are warranted for six months and the SouthOrd MAX® Lock Picks feature a lifetime guarantee. This warranty does not cover abuse or normal wear of the tools.
Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective.
Books are not returnable, and video tapes, DVD's and CD's may be returned for replacement if defective.
Orders canceled after shipping has occurred will be charged a 20% restocking fee, and shipping charges are nonrefundable.
Shipping Rates:
** Orders valuing less than $15.00 and containing only single lock picks / "TW" tension tools (excluding all MAX picks) are charged $2.00 shipping within the U.S., and $3.00 shipping internationally. Adjustment to the shipping cost is made after the order is received.
Lock Pick Direct Shipping Rates |
|
Zone 1
United States |
Zone 2
Canada |
| $ USD Range |
|
First Class |
Priority |
| 0.00-20.00 |
$7.95 |
$6.95 |
$18.75 |
| 20.01-50.00 |
9.85 |
9.85 |
19.75 |
| 50.01-75.00 |
10.75 |
10.75 |
20.75 |
| 75.01-100.00 |
11.75 |
11.75 |
21.50 |
| 100.01-150.00 |
12.85 |
12.85 |
23.25 |
| 150.01-200.00 |
14.25 |
17.00 |
25.50 |
| 200.01-400.00 |
17.75 |
not available |
28.75 |
| 400.01-600.00 |
21.25 |
not available |
35.25 |
| 600.01-800.00 |
25.85 |
not available |
42.50 |
| 800.01-1500.00 |
32.85 |
not available |
55.70 |
| 1500.01 and UP |
41.55 |
not available |
67.95 |
| Over-sized or heavy packages, and high value orders may result in additional shipping charges. |
For Our International Customers: Please allow 3-5 weeks for orders shipped First Class and 6-14 days for orders shipped Priority Mail (estimates do not include possible delays due to customs). Customers are responsible for any customs duties charged upon or following delivery.
Restrictions:
All too often, the virtues of "common sense" fall victim to political expediency and, one by one, personal freedoms are given up for the promise of public safety. No weapons may be sent to Massachusetts, period - this includes orders placed by law enforcement personnel. Certain restrictions also apply to California and New York. Please check your local laws.
Buyer Responsibility:
It is the responsibility of the buyer, and not LockPicksDirect.com/Spy Systems, LLC , to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any item ordered. Consult your local and state laws before ordering if you are in doubt. Absolutely No Sales To Minors! Therefore, orders paid by money order require proof of age, ie. copy of driver's license or birth certificate.
By placing an order, the buyer asserts that the products ordered will be used in a lawful manner, that he/she is of legal age, and has never been convicted of a felony. By placing an order for locksmithing tools, the buyer asserts to be, without fraud or deception, a bonafied member of the locksmithing industry, or other qualified personnel.
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